Terms and Conditions

1. Agreement to Terms

1.1 Introduction: These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Reap Technologies, doing business as Creative Partner ("Creative Partner," “we," “us," or “our”), concerning your access to and use of the https://creativepartnersolutions.com/ website as well as any other media form, channel, mobile website, or application connected thereto. We are registered in Michigan, United States, with our registered mailing address at 4800 Collins Road Unit 21004, Lansing, Michigan 48909, United States.

1.2 Acceptance of Terms: By accessing the Site or engaging in any business transaction with Creative Partner, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE OR ENGAGING IN SERVICES, AND YOU MUST DISCONTINUE USE IMMEDIATELY.

1.3 Changes & Updates: We reserve the right to make changes or modifications to these Terms of Use at any time. Clients are advised to check this page regularly to stay updated regarding policies pertaining to refunds, liability, and service terms.

2. Definitions

• Client: Refers to any individual or entity entering into an agreement with Creative Partner for services.
• Company: Refers to Creative Partner, including employees, contractors, and affiliates.
• Services: Refers to web design, web development, SEO, paid ads/PPC, social media marketing, reputation management, graphic design, and business consulting provided by Creative Partner.
• Deliverables: Tangible and intangible work products provided to the Client as a result of the Services.

3. Scope of Services & Delivery

Creative Partner provides managed marketing and digital services as outlined in agreed Scopes of Work:

• Web Design & Development: Consultation, wireframing, custom visual design, coding, content integration, testing, deployment, and post-launch support.
• SEO Services: On-page optimization, technical site speed audits, local Google Business Profile optimization, citation building, link building, and monthly performance reporting.
• Paid Ads & PPC: Strategy development, keyword research, creative ad copy, campaign setup, bid optimization, and tracking on Google Ads, Meta Ads (Facebook/Instagram), and local search networks.
• Lead Automation & CRM: 24/7 missed-call AI text-back agents, custom pipeline workflows, automated follow-up sequences, and review generation engines.

4. Client Responsibilities

The Client agrees to provide required brand assets, website logins, content materials, and timely feedback (generally within 2 business days) to ensure project milestones are met. Client agrees to adhere to agreed payment schedules and maintain active communication.

5. Payment Terms & Recurring Billing

5.1 Fee Structure: Fees may be structured as flat project rates, monthly retainers, or recurring service fees.

5.2 Recurring Services: Recurring services such as SEO, managed website care, paid ads management, and AI lead automation are billed on a recurring monthly, quarterly, or annual basis. Services automatically renew at the end of each billing period unless written notice of non-renewal is provided at least 30 days prior.

5.3 Late Fees: Payments overdue beyond payment terms are subject to a late fee of 10% per month or the maximum allowed by law, and may result in temporary suspension of services.

6. Refund & Money-Back Guarantee Policy

6.1 Active Projects: If a Client chooses to discontinue active services, Creative Partner provides prorated refunds for unrendered balance, retaining payment for work delivered.

6.2 Projects 90 Days+: Projects older than 90 days from payment date are not eligible for partial or full refunds.

6.3 100% SEO Money-Back Guarantee: For SEO projects, if the Client's designated website does not show improved rankings after the first month's completed deliverables (within 30 days), Creative Partner will reimburse the entire payment amount upon request initiated within 60 days of project start.

6.4 Discounted & Prepaid Plans: Prorated refunds on prepaid annual or discounted plans are calculated against the full non-discounted monthly service rate for months used.

7. Ownership, Intellectual Property & Data Rights

Upon full payment of all invoices, the Client owns 100% of custom website designs, developed code, content, CRM lead records, customer lists, and brand deliverables created specifically for the Client. Creative Partner retains rights to its pre-existing proprietary tools, frameworks, and methodologies.

8. Limitation of Liability & Disclaimers

Creative Partner performs all services according to professional industry standards using white-hat techniques. Creative Partner does not guarantee specific search engine algorithm placements or ad auction costs controlled by third-party platforms (Google, Meta, Apple). Total financial liability for direct damages shall not exceed the total fees paid by Client in the twelve (12) months preceding the claim.

9. Governing Law & Jurisdiction

This Agreement is governed by the laws of the State of Michigan, USA. Any legal proceedings or disputes shall be brought exclusively in the state or federal courts located in Ingham County, Michigan.

10. Contact Information

For legal inquiries regarding this Master Service Agreement: