Privacy Policy

1. Introduction

Creative Partner ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at creativepartnersolutions.com or engage our managed marketing, web development, SEO, and lead automation services.

2. Information We Collect

Information You Provide Directly

• Contact Details: Name, email address, phone number, business address.
• Business Information: Company name, industry, business structure, team size, location.
• Project & Audit Data: Service requirements, budget range, timeline, business goals, and trade verticals.
• Account Credentials: Credentials provided for service fulfillment (website CMS, Google Business Profile, advertising ad accounts, social profiles).
• Communication & Messaging Data: Correspondence through email, phone calls, SMS/text messages, and CRM customer communication threads.

Information Collected Automatically

• Technical & Usage Data: IP address, browser type, operating system, pages viewed, time on page, referring URLs, and form interaction metrics.
• Cookies & Analytics: Session cookies, preference cookies, Google Analytics, and Microsoft Clarity visitor interaction telemetry.

3. How We Use Your Information

We use your information strictly to:

• Deliver website builds, search engine optimization, Google Business Profile management, and 24/7 AI missed-call text-back dispatching.
• Communicate regarding your project milestones, monthly ROI reports, and account updates.
• Process transactions securely through enterprise payment processors.
• Detect and prevent security threats or fraudulent activities.
• Comply with applicable state and federal legal obligations.

We NEVER sell, rent, trade, or broker your personal information or your leads' contact details to third parties.

4. How We Share Information

We share data only with essential, vetted third-party service providers required for service delivery (cloud web hosting, payment gateways, analytics providers, and automated SMS/email communication infrastructure). All service providers are contractually required to maintain strict data protection standards.

5. Data Retention & Security

We implement industry-standard HTTPS/TLS encryption, strict access controls, and secure enterprise cloud storage. Client CRM records and active project files are retained throughout the service relationship and stored securely according to accounting and legal requirements (financial records retained for 7 years).

6. Your Privacy Rights (CCPA & GDPR)

Regardless of your location, you have the right to request access to the personal data we hold about you, request corrections, request deletion, or opt out of marketing communications at any time. California residents (CCPA) and EU/UK residents (GDPR) hold additional rights regarding data portability and restriction of processing.

7. Contact Privacy Officer

If you have any questions or privacy requests regarding your data, please reach out to our privacy compliance team: